Terms & Conditions - Diet Records
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Delivery

We aim to ship every order within 3-5 business days after payment is cleared.

Shipping

All orders are shipped from Sweden using Priority Mail. Since we ship worldwide it's not so easy to estimate exactly how long each delivery will take but in my experience - once shipped - you can expect 3-5 business days within Europe and 5-10 days for orders going outside Europe. To certain countries such as Brazil, Mexico, Italy, Spain & Greece, delivery times may be much longer, unfortunately. Please consider adding "Tracking & Insurance" when you checkout, and we'll both know the order will arrive safely!

The shipping cost depends on two things : the total weight on your order, and where it's going. You can always see your estimated shipping cost from the "Cart" page (once you have added products to your shopping cart).

Here you can read more about how we reason about shipping in general.

Payments

All orders are to be paid in advance by credit card or bank transfer. Swede's however do have the option to select invoice payments for an extra fee of 29 SEK, as well as Swish, Bankgiro, "Banköverföring" (Swedbank, Handelsbanken, Nordea, SEB, Danske Bank) or phone / SMS (WyWallet). If you need a payment method that's currently not listed in the store, please let us know and we will find a solution!

Taxes

Our store is located in Sweden and we charge 25% VAT (Sales Tax) within the European Union.

Orders going outside the European Union will be sold tax-free, but your country's customs might charge you import fees. In our experience smaller orders (up to $30 + shipping) very rarely get taxed but every country has different procedures for this and it's way beyond my control but feel free to shoot us an e-mail if you're having questions or concerns regarding this, I'd be happy to share whatever knowledge I have gained through the years :)

Privacy

We store your personal information with great care on secure servers and we don't share your data with any third parties - everything is kept on our own site where only site admins have access (currently that's me and Martin Sweet ;)).

After your purchase we might harass you a bit on e-mail, encouraging you to leave product reviews, store testimonials etc. You will be rewarded with store credit for doing so. You can at any time unsubscribe from these e-mails.

We don't store your credit card numbers - actually we have nothing to do with that info at all as they are fully handled by our carefully selected payment gateways - currently Paypal and Quickpay.

Returns

If you - for any reason at all - are not 100% satisfied with the stuff you bought you are of course free to return it for a full refund. Please contact us within 90 days of purchase and we'll sort it out. In case we did something wrong (wrong measurements, item not matching the product picture, or simply a faulty product etc...) we will of course reimburse you for the return shipping as well, and then either send you a new product or send your money back.

Warranty

If the products does not live up to our high standards (or your expectations) we would truly appreciate to get to know about it! If you encounter any problems at all we'll be happy to send you a full refund or a new product (in case we don't have the product in stock anymore I suggest we either refund you, or perhaps suggest a similar product for replacement....). Just make sure to contact us within 2-3 years from the date of your purchase :).

Cancellation of orders

If you change your mind after you've placed your order - or simply want to do changes in your current order, please contact us immediately and we'll work this out in the best possible way :).

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